
Legal, regulatory & cyber security information
Legal & regulatory info
Willans LLP is a limited liability partnership registered in England & Wales with number OC334485.
Willans LLP is authorised and regulated by the Solicitors’ Regulation Authority, SRA number 488471, and is subject to the Solicitors’ Code of Conduct.
If you are unhappy with any aspect of our services, please call us on 01242 514000, or you may wish to see our complaints procedure outlined below.
A list of members of Willans LLP is open to inspection at its registered office. Individuals referred to in this website and elsewhere as ‘partners’ are members of Willans LLP or an employee or consultant with equivalent standing and qualifications.
Legal
Disclaimer
Privacy
How we handle your personal data
Our pricing
As an SRA authorised firm we are required to publish price information for certain services. This information can be found on the relevant service pages:
Copyright
Users may access and download the contents of these pages and store a copy on a temporary basis for the sole purpose of viewing the pages. Permanent storage, copying or re-distribution of these pages is prohibited. We will consent to appropriate links to our website only with prior permission from the web administrator.
Online dispute resolution
Diversity statement
A summary of the equality and diversity data relating to people working at Willans LLP, as required by and submitted to the SRA, is available to view here.
COVID-19: Risk assessment and safe working practices (internal protocol)
What if I get a suspicious looking email?
If you suspect an email is not from us, don’t click on any links it contains or open any accompanying attachments.
Instead, please forward it to phishing@willans.co.uk
General hoax emails may suggest that you have been named as a beneficiary in someone’s will and that you must send your personal details in order to claim your ‘inheritance’. They may ask you to make contact via phone numbers, fax numbers or email addresses that are different from ours. You can check our contact details on our website.
Our complaints procedure
We are committed to providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our service to you.
If you have a complaint about any aspect of our service, please contact us with full details.
What we will do
- We will acknowledge your complaint in writing as soon as possible following its receipt by us when we will notify you of the name of the person who will deal with your complaint.
- We will record your complaint in our central register
- We will investigate your complaint as follows:
(a) The person dealing with the matter will investigate the circumstances of your complaint and we will write to you within 14 days. We would hope to resolve the matter at this stage.
(b) If we feel that it would help, we may invite you to a meeting to discuss the matter with a view to resolving the complaint. Even if we do not suggest a meeting you are entitled to ask for one yourself.
(c) If there has been a meeting we will write to you within 7 days to confirm what has taken place and any agreement reached.
We aim to conclude the procedure within 8 weeks from the date of your complaint. If we do not hear from you in response to our writing to you to answer your complaint, we shall assume at the end of that time that you are satisfied with our explanation or proposals to remedy your complaint.
- If you are not satisfied with our findings or the outcome of a meeting you can contact us again. We will arrange for a partner in the firm who has not been involved in your complaint to review it. This will be done within 14 days.
- If we have to change any of the time scales above we will let you know and explain why.
- If you remain dissatisfied at the conclusion of the complaints procedure as detailed above, you can contact the Legal Ombudsman and ask them to review the matter. The contact details of the Legal Ombudsman are: PO Box 6806 Wolverhampton WV1 9WJ, email: enquiries@legalombudsman.org.uk tel: 0300 555 0333. If you wish to contact the Legal Ombudsman you must do so within 6 months of the end of our complaints procedure.
- Subject to paragraph 7 LeO will consider your complaint where the date of the act or omission which is the subject of your complaint (or the date when you should reasonably have known there was cause for complaint) is later than 5 October 2010 and you have referred the matter to LeO no later than 6 years from the act of omission, or 3 years from when you should reasonably have known there was cause for complaint.
- The right to have your complaint considered by LeO does not apply to larger business clients.
If you are concerned that this firm, or an individual employee or representative of this firm, has acted in a way that is in breach of one or more of the SRA Principles, you should report the matter directly to our regulator, the Solicitors’ Regulation Authority (SRA). Details of the Principles and how to report to the SRA can be found here.