Back

Imperial Square is partially closed, however our offices remain open. If you are visiting us please access our reception at 34 Imperial Square from the top of the road.

Get in Touch Menu

Legal, regulatory & cyber security information

Legal


Disclaimer

Read more

Privacy

Read more

How we handle your personal data

Read more

Our pricing 

Read more

Copyright

Read more

Online dispute resolution

Read more

Diversity statement

Read more

What if I get a suspicious looking email?

If you suspect an email is not from us, don’t click on any links it contains or open any accompanying attachments. Instead, please forward it to phishing@willans.co.uk. We take these matters very seriously and will fully investigate the email in question.

Cyber‑crime is on the increase including email interception targeted at law firms. We will never tell you of changes to our bank details by email nor will we accept notification of changes to your bank details by this method.

Read more

Our complaints procedure

We are committed to providing a high quality legal service to all our clients. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.

Read more
Contact us